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This document is a draft for the Vientiane pilot. It requires review by qualified legal counsel in Lao PDR before you rely on it.

Community Guidelines

Last updated: 28 June 2026
Version: 2026-06-01

1. Our community commitment

ReLoop exists to help people save money and reduce food waste together. Everyone using the Platform — Customers, Partners, and their staff — is part of that mission.

These Community Guidelines (“Guidelines”) set expectations for respectful, honest, and safe behavior. They supplement our Terms of Service and Partner Agreement. Violations may result in content removal, account suspension, or permanent ban.

2. Be honest

2.1 Accurate listings (Partners)

  • Describe surplus food truthfully — do not use stock photos that misrepresent current inventory unless clearly labeled as illustrative.
  • Show realistic portions and conditions (e.g. end-of-day bakery items, mixed surplus bags).
  • Keep quantity, price, and pickup windows accurate and up to date.
  • Mark listings sold out when inventory is gone.

2.2 Fair ordering (Customers)

  • Place Orders you intend to pick up.
  • Do not abuse promotions, create duplicate accounts, or attempt to manipulate inventory.
  • Report technical problems honestly to support — do not exploit bugs for free food or payment.

3. Be safe

3.1 Food safety (Partners)

  • Sell only food that is safe to eat at pickup time.
  • Follow proper storage, handling, and hygiene practices.
  • Do not list recalled, expired (where expiry prohibits sale), or contaminated products.
  • See Food Safety and Surplus Disclosure.

3.2 Personal safety (everyone)

  • Pick up orders during stated windows at the designated store location.
  • Treat store staff and other customers with respect.
  • Do not engage in harassment, threats, or discrimination.
  • Report unsafe behavior to support@reloop.la.

4. Be respectful

We do not tolerate:

  • Hate speech, slurs, or attacks based on race, ethnicity, nationality, religion, gender, sexual orientation, disability, or similar characteristics;
  • Harassment, bullying, or sexual misconduct;
  • Violence or threats of violence;
  • Doxxing (sharing private personal information without consent).

Disagreements about orders should be handled calmly through support channels.

5. Prohibited content and conduct

You may not use the Platform to:

CategoryExamples
Illegal activitySelling stolen goods, unlicensed alcohol, or products prohibited by law
FraudFake stores, fake orders, payment manipulation, chargeback abuse
Misleading practicesBait listings, hidden fees, off-platform payment diversion
SpamUnsolicited bulk messages, fake reviews, scraping
IP infringementUnauthorized use of brand logos, copyrighted images
Malware / hackingAttempting to breach Platform security or other users’ accounts
ImpersonationPretending to be another person, store, or ReLoop staff

6. Photos and media standards

Partners

  • Upload photos you have the right to use (your own photos of your surplus food are preferred).
  • No excessively graphic, violent, or sexually explicit imagery.
  • No images of individuals without their consent where identifiable.

Customers

  • If you upload profile photos or reviews (when features are available), follow the same standards.

ReLoop may compress, crop, or reject images that violate these Guidelines.

7. Reviews and feedback (when available)

When rating or reviewing Partners:

  • Base feedback on your actual experience;
  • Do not post false, retaliatory, or incentivized reviews;
  • Do not include personal attacks or protected-class slurs.

Partners may not offer incentives specifically conditioned on positive reviews unless disclosed and permitted by Platform rules.

8. Enforcement

8.1 Actions we may take

Depending on severity and history, ReLoop may:

  1. Issue a warning;
  2. Remove or hide Content;
  3. Cancel Orders and issue refunds where appropriate;
  4. Suspend Partner approval or listing privileges;
  5. Temporarily or permanently terminate accounts;
  6. Report illegal activity to authorities.

8.2 Reporting

To report a violation:

Email: support@reloop.la
Subject: “Community Guidelines Report”

Include:

  • Your account email (if you have one);
  • Store or user involved;
  • Order ID (if applicable);
  • Description and screenshots if available.

We review reports as promptly as practicable but cannot guarantee outcomes in every case.

8.3 Appeals

If you believe your account was suspended in error, email support@reloop.la with “Appeal” in the subject line within 14 days. Include your account email and explanation. Our decision after review is final except where applicable law requires otherwise.

9. Changes

We may update these Guidelines as the Platform grows. Material changes will be communicated through the App or our website. Continued use constitutes acceptance.

10. Contact

support@reloop.la
[ReLoop Company Legal Name]
[Street Address], Vientiane, Lao PDR

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