We are working on a Lao version for this document.

Partner Agreement

Last updated: 15 September 2026
Version: 2026-09-15

1. Parties and acceptance

This Partner Agreement (“Agreement”) is entered into between:

LBY Limited (“ReLoop”, “we”, “us”)
Remote Office, Vientiane, Lao PDR

and

The business entity registering as a Partner on the ReLoop Platform (“Partner”, “you”, “your”).

By registering a Partner account, creating a store profile, or listing surplus food on the ReLoop mobile application (“Platform”), you agree to this Agreement, our Terms of Service, Privacy Policy, Community Guidelines, Refund and Cancellation Policy, and Food Safety and Surplus Disclosure.

If you sign up on behalf of a business, you represent that you are authorized to bind that business to this Agreement.

2. Purpose

ReLoop provides a technology platform that enables Partners to:

Publish surplus food listings at discounted prices;
Receive paid orders from Customers;
Manage pickup fulfillment during designated time windows; and
Access basic operational tools (dashboard, order inbox, listing management).

ReLoop is not the seller of record for food listed by Partner. Partner remains responsible for food safety, regulatory compliance, and customer service at the point of pickup.

3. Partner eligibility and onboarding

3.1 Requirements

To become a Partner, you must:

Be a legally registered business (or sole proprietor) authorized to sell food in Lao PDR;
Hold valid business and tax registrations as required by local law;
Provide accurate business name, address, contact details, and store hours;
Pass ReLoop’s approval process (we may verify licenses, inspect listing quality, or conduct site visits during the pilot);
Designate at least one authorized account owner with a valid email and phone number.

3.2 Approval and suspension

ReLoop may approve, reject, or suspend Partner accounts at its discretion. Grounds for rejection or suspension include:

Incomplete or false registration information;
Repeated customer complaints about food safety or misleading listings;
Failure to fulfill paid orders;
Violation of this Agreement or applicable law.

4. Listings and surplus food standards

4.1 Listing requirements

Each listing must include, at minimum:

A clear title describing the type of surplus (e.g. “Bakery surplus bag”, “End-of-day prepared meals”);
Accurate quantity available;
Price in LAK (discounted price and, where shown, original reference price);
A pickup window during which Customers may collect orders;
At least one cover photo that honestly represents the type of food offered.

4.2 Surplus food rules

Partner agrees that all listed food:

Is safe for human consumption at the time of pickup;
Has been stored and handled in compliance with applicable food safety standards;
Is surplus — unsold inventory that would otherwise go to waste, not food specifically prepared for resale at full menu prices through ReLoop;
Is accurately described to the best of Partner’s knowledge, including major allergens when known and practicable;
Complies with all applicable labeling, expiry, and food commerce laws in Lao PDR.

Partner must not list:

Recalled, adulterated, or unsafe products;
Alcohol or restricted products unless legally permitted and approved by ReLoop;
Items that violate intellectual property or third-party rights;
Misleading “bait” listings with no genuine surplus inventory.

See Food Safety and Surplus Disclosure for Customer-facing standards.

4.3 Listing changes while orders are open

If a Customer has an unpaid order reserving inventory, Partner may not reduce quantity or change price or pickup window in a way that would disadvantage that Customer without canceling the order through the Platform.

If a Customer has a paid order, Partner must fulfill it as confirmed, or contact ReLoop support to arrange cancellation and refund per our refund policy.

5. Orders, pickup, and fulfillment

5.1 Order flow

Customer reserves an Order and completes the manual bank checkout (BCEL One QR + payment-proof upload);
After Reloop confirms payment, the Order is marked paid and Partner receives a new-order notification;
Partner prepares the surplus bag for pickup during the stated window;
Customer presents pickup code or Order confirmation;
Partner verifies the code (including in-app QR scan where available) and marks the Order as picked up in the App.

5.2 Partner obligations

Partner agrees to:

Monitor the App for new Orders during business hours;
Have Orders ready at the pickup location during the pickup window;
Verify pickup codes before handing over food;
Treat Customers respectfully and professionally;
Not discriminate against Customers in violation of applicable law.

5.3 Failed pickup

If a Customer does not arrive within the pickup window, Partner should mark the Order as uncollected in the App. Refund decisions follow the Refund and Cancellation Policy.

6. Payments, fees, and settlement

6.1 Customer payments

During the pilot, Customer payments use manual bank transfer (BCEL One QR shown in the App) plus a payment-proof screenshot. Partner acknowledges that:

Reloop staff confirm payment before an Order is marked paid (not automated PhaJay/webhook confirmation in the current path);
ReLoop does not store Customer bank login passwords or card credentials; payment proofs are reviewed by authorized ops staff;
Partner must not request separate off-platform payment for Orders placed through ReLoop during the pilot unless explicitly authorized by ReLoop in writing;
Automated gateway confirmation (e.g. PhaJay) may be introduced later under updated terms.

6.2 Platform fees

During the Vientiane pilot, ReLoop’s platform commission is 15% of the Partner keep price (the vendor amount before commission is added to the Customer-facing sell price). ReLoop may update fees with 30 days’ notice to Partner; continued use after notice constitutes acceptance unless Partner terminates this Agreement.

6.3 Settlement (pilot)

During the Vientiane pilot, settlement to Partners may be processed manually on a periodic schedule (e.g. weekly or bi-weekly) to Partner’s designated BCEL bank account, net of platform fees and applicable adjustments for refunds or chargebacks.

ReLoop will provide a settlement summary upon request. Automated payout features may be introduced in a future version with updated terms.

6.4 Taxes

Partner is solely responsible for reporting and paying all taxes, duties, and governmental charges arising from Partner’s sales, including VAT or turnover tax if applicable in Lao PDR.

7. Data and confidentiality

7.1 Customer data

Partner may receive limited Customer information necessary for fulfillment (e.g. first name, order details, pickup code). Partner agrees to:

Use Customer data only for order fulfillment and related customer service;
Not solicit Customers for off-platform transactions using data obtained through ReLoop;
Protect Customer data and comply with applicable privacy laws;
Delete or return Customer data when no longer needed for fulfillment, subject to legal retention requirements.

7.2 Partner data

ReLoop may use Partner’s business information, logos, and listing photos to operate and promote the Platform, as described in the Privacy Policy.

8. Intellectual property

Partner grants ReLoop a non-exclusive, royalty-free license to use Partner’s name, logo, store images, and listing content on the Platform and in marketing materials referencing Partner’s participation in ReLoop (e.g. “As seen on ReLoop” partner campaigns), unless Partner opts out in writing.

Partner retains ownership of its trademarks and Content. ReLoop retains ownership of the Platform, software, and ReLoop brand assets.

9. Representations and warranties

Partner represents and warrants that:

It has full authority to enter into this Agreement;
Its business is duly registered and licensed to sell food in Lao PDR;
All listings and food offered comply with applicable laws and this Agreement;
Its Content does not infringe third-party rights;
It will maintain adequate insurance where required by law or prudent business practice (recommended for food businesses).

10. Indemnification

Partner agrees to indemnify, defend, and hold harmless ReLoop and its officers, directors, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

Food sold by Partner, including illness, injury, or allergic reaction allegations;
Partner’s breach of this Agreement or applicable law;
Partner’s Content or misleading listings;
Partner’s interactions with Customers at the store.

11. Limitation of liability

To the maximum extent permitted by law, ReLoop’s liability to Partner under this Agreement is limited to the total platform fees paid by Partner to ReLoop (or owed to Partner by ReLoop, as applicable) in the three (3) months preceding the claim.

ReLoop is not liable for indirect, incidental, special, or consequential damages, including lost profits, except where prohibited by law.

12. Term and termination

12.1 Term

This Agreement begins when Partner is approved and continues until terminated.

12.2 Termination by Partner

Partner may terminate by using Delete Store in the App (Vendor Settings → Manage Account), or by providing 14 days’ written notice to admin@lbylimited.com and ceasing new listings. Partner must fulfill or properly cancel all outstanding open Orders before in-app deletion succeeds. After store deletion, Partner’s login may remain so the same person can continue as a Customer.

12.3 Termination by ReLoop

ReLoop may suspend or terminate Partner immediately for material breach, food safety risk, fraud, or legal requirement. ReLoop may terminate for convenience with 30 days’ notice.

12.4 Effect of termination

Upon termination:

Partner’s store and listings will be deactivated or removed from the public marketplace; store and listing reviews associated with the store are removed;
Order and payment records needed for tax, accounting, or disputes may be retained (store contact details used for marketing may be removed while receipt labels such as store name may remain);
Outstanding settlement and refund obligations will be processed per this Agreement;
Sections on indemnification, limitation of liability, confidentiality, and governing law survive.

13. Governing law and disputes

This Agreement is governed by the laws of Lao PDR. Disputes shall be subject to the exclusive jurisdiction of the courts of Vientiane, Lao PDR, unless mandatory law provides otherwise.

Parties agree to attempt good-faith informal resolution for 30 days before initiating legal proceedings.

14. Changes

ReLoop may update this Agreement with notice through the App or email. Material changes take effect after the notice period stated in the communication. Continued use of the Platform as a Partner constitutes acceptance.

15. Contact

LBY Limited
Remote Office, Vientiane, Lao PDR

Email: admin@lbylimited.com

This Agreement supplements the Terms of Service. A Lao language version should be provided before public launch.